Privacy Policy

1. Data We Collect

When you use our contact form or call us, we may collect the following:

• Name — to address you correctly in communications
• Email address — to respond to your enquiry or confirm a booking
• Phone number — to coordinate appointment times
• Message content — to understand your plumbing issue and provide relevant information
• Address or property type — if provided, to assess service scope or travel logistics

We also collect non-personal technical data through cookies and analytics tools, including browser type, pages visited, and time on site. This data cannot identify you individually.

Legal Basis for Processing

We process personal data on the following bases: your consent (given when submitting our contact form), our legitimate interest in responding to service enquiries, and the performance of a contract when a service is booked.

Retention

Contact enquiry data is retained for up to 24 months from the date of last interaction, after which it is deleted from our systems. Booking records may be retained for up to 7 years for legal and tax compliance purposes.

2. How We Use Your Data

• To respond to your enquiry or booking request
• To schedule and confirm service appointments
• To follow up after a completed service visit
• To improve our website and service communications based on aggregated usage data
• To comply with applicable legal obligations

We do not use your personal data for automated decision-making or profiling. We do not send unsolicited marketing communications without your prior consent.

3. Data Sharing

We do not sell your personal data. We may share data with the following categories of third parties where necessary:

• Service technicians — receive appointment details (name, address, contact) to carry out the job
• Analytics providers — such as Google Analytics, which processes anonymised traffic data to help us understand website usage
• Email and communication tools — used to respond to your enquiries

Any third party we work with is required to handle data in a manner consistent with applicable data protection requirements.

4. Data Protection Measures

• Our website uses HTTPS encryption for all data in transit
• Access to customer data is restricted to team members who need it to perform their role
• We do not store payment card data — payments are handled separately if applicable
• In the event of a data breach that poses risk to individuals, we will notify affected parties and relevant authorities within the timeframe required by Malaysian law

5. Cookies

We use essential cookies to ensure our website functions correctly, and optional analytics and preference cookies to improve your experience. You can manage cookie preferences at any time via our Cookie Policy page.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request correction of inaccurate or incomplete data
• Right to withdraw consent — withdraw consent for processing at any time, without affecting the lawfulness of prior processing
• Right to limit processing — request that we restrict how we use your data in certain circumstances
• Right to lodge a complaint — contact the Department of Personal Data Protection (JPDP) Malaysia if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our website, please contact us so we can remove it promptly.

9. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.